Privacy Policy

1. Who we are

Employee First Consulting is a workplace consulting business operating across Australia. We provide workplace consulting, coaching, advocacy support, document preparation assistance, and administrative support to employees navigating workplace challenges.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].

2. What personal information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and preferred contact method. • Employment information — your employer's name, industry, state or territory, employment type, and start date. • Situation details — information you provide about your workplace circumstances, including what happened, the outcome you are seeking, any relevant deadlines, and whether you have previously contacted Fair Work Australia or consulted a lawyer. • Documents — any files you choose to upload through our intake form, which may include correspondence, contracts, or other workplace-related documents. • Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.

We only collect personal information that is reasonably necessary for our consulting services.

3. How we collect your information

We collect personal information in the following ways:

• Directly from you — when you complete our contact or intake form, send us an email, or speak with us by phone or video call. • Automatically — through cookies and standard web server logs when you visit our website.

We do not collect personal information from third parties without your knowledge.

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide consulting services. • Prepare for and conduct consultations. • Review documents and provide guidance relevant to your situation. • Send you follow-up communications related to your matter. • Improve our website and services. • Comply with our legal obligations.

We will not use your personal information for any purpose that is unrelated to the services you have requested without your consent.

5. Disclosure of your information

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to:

• Third-party service providers who assist us in operating our website and delivering our services (such as our website hosting provider and messaging platform), where those providers are bound by confidentiality obligations. • Professional advisers, such as lawyers or accountants, where necessary. • Government agencies or law enforcement bodies if required by law.

Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

6. Confidentiality

We treat all information you share with us as strictly confidential. Information about your workplace situation will not be disclosed to your employer, colleagues, or any other party without your express consent, except where we are required to do so by law.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure data storage, restricted access to personal information, and the use of encrypted communications where appropriate.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. If you have concerns about transmitting sensitive information, please contact us directly.

8. Retention of information

We retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. When your information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, this may affect the functionality of our website.

We do not use cookies to collect personally identifiable information without your knowledge.

10. Access and correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us at [email protected]. We will respond to your request within a reasonable time and in accordance with the Australian Privacy Principles.

11. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by emailing [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.