Terms of Use

1. About Employee First Consulting

Employee First Consulting ('we', 'us', 'our') is a workplace consulting business operating across Australia. We provide workplace consulting, coaching, advocacy support within applicable legal limits, document preparation assistance, and administrative support to employees navigating workplace challenges.

We are not a law firm and do not provide legal advice or legal representation. Nothing on this website or provided through our services constitutes legal advice. Clients should seek independent legal advice where appropriate.

2. Acceptance of terms

By accessing or using our website (employeefirstconsulting.com.au) or engaging our services, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use our website or services.

We may update these terms from time to time. Continued use of our website or services after any changes constitutes your acceptance of the updated terms. The current version will always be available on our website.

3. Our services

Employee First Consulting provides:

• Workplace consulting and strategy sessions. • Coaching and support for employees experiencing workplace issues. • Assistance with document preparation, including timelines, evidence organisation, and written materials. • Guidance on workplace processes, including performance management, bullying and harassment, and Fair Work applications. • Advocacy support within applicable legal limits.

Our services are consulting and support services only. We do not provide legal advice, legal representation, or any service that constitutes legal practice. We do not represent clients in legal proceedings.

4. Not legal advice

The information provided through our website, consultations, documents, and any other communications is general information only. It does not constitute legal advice and should not be relied upon as such.

Your situation may involve complex legal issues that require advice from a qualified lawyer. We strongly encourage you to seek independent legal advice where your matter involves legal proceedings, strict deadlines, or significant legal rights.

We accept no liability for any loss or damage arising from reliance on information provided through our services.

5. Bookings and consultations

Consultations are conducted by video call (Zoom) or phone. By booking a consultation, you agree to:

• Provide accurate and complete information about your situation. • Attend at the agreed time or provide reasonable notice if you need to reschedule. • Treat our consultants with respect.

We reserve the right to decline or discontinue services at our discretion, including where a matter falls outside the scope of our services or where the working relationship is no longer appropriate.

6. Fees and payment

Our fees are as published on our website at the time of booking. Fees are payable in Australian dollars.

Payment terms will be confirmed at the time of booking. We reserve the right to withhold services until payment is received.

Refunds are considered on a case-by-case basis. If you need to cancel a booked consultation, please contact us as soon as possible. Cancellations made with less than 24 hours' notice may not be eligible for a refund.

7. Confidentiality

We treat all information you share with us as strictly confidential. We will not disclose your personal information or the details of your matter to your employer, colleagues, or any third party without your express consent, except where required by law.

Please refer to our Privacy Policy for full details of how we handle your personal information.

8. Intellectual property

All content on this website, including text, graphics, logos, and documents, is the property of Employee First Consulting and is protected by Australian copyright law.

You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided you do not modify the content and you acknowledge Employee First Consulting as the source.

9. Website use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

You must not:

• Use our website in any way that could damage, disable, or impair it. • Attempt to gain unauthorised access to any part of our website or systems. • Use our website to transmit any harmful, offensive, or unlawful content. • Misrepresent your identity or affiliation when using our services.

10. Third-party links

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party websites. Accessing third-party websites is at your own risk.

11. Limitation of liability

To the maximum extent permitted by law, Employee First Consulting excludes all liability for any loss or damage (including indirect, consequential, or economic loss) arising from:

• Your use of, or inability to use, our website or services. • Reliance on any information provided through our website or consultations. • Any errors, omissions, or inaccuracies in our content.

Where liability cannot be excluded by law, our liability is limited to the re-supply of the relevant service or the cost of having the service supplied again.

12. Consumer guarantees

Nothing in these Terms of Use excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified.

13. Governing law

These Terms of Use are governed by the laws of Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Australia.